Cancellation & Refund Policy

Order Cancellation Policy

Customers may request cancellation before the order has been dispatched or processed for shipment.

• Orders already shipped cannot be cancelled
• Bulk, custom or special-order products may not be cancellable
• Cancellation requests must be sent as soon as possible
• Approved cancellations may be refunded to the original payment method

Refund Policy

Refunds are processed only after verification and approval by RKDeal support team.

• Refunds are issued for approved cancellations or eligible return cases
• Refund amount may exclude shipping, packaging or handling charges
• Refund timelines depend on payment gateway and bank processing
• Original payment method will normally be used for refunds

Customers must provide valid order information and supporting evidence when requesting a refund.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact RKDeal within 24 hours of delivery.

• Unboxing video may be required for claim verification
• Product images and packaging photos may be requested
• Claims without sufficient proof may not be approved
• Replacement or refund decision will depend on inspection

Return Eligibility

Products may qualify for return only if:

• Wrong product was delivered
• Item arrived physically damaged
• Product is defective upon arrival
• Issue is reported within allowed timeframe

Returned products must be unused and in original packaging with accessories, labels and invoice.

Non-Returnable Items

The following products may not be eligible for return or refund:

• Used or installed products
• Custom ordered or bulk sourced items
• Electrical items damaged after installation
• Products without original packaging
• Clearance or special sale items
• Consumable or fragile products damaged due to mishandling

Refund Processing Time

Approved refunds are generally processed within 5–10 business days depending on payment gateway and banking systems.

• UPI refunds may reflect faster
• Card refunds may take additional banking time
• Bank transfer timelines depend on financial institutions

Shipping & Return Charges

Shipping and courier charges may not be refundable unless the issue was caused by incorrect shipment from RKDeal.

• Customer may need to bear return shipping charges in some cases
• Bulk freight and transport charges are generally non-refundable
• Packaging charges may not be refunded

Frequently Asked Questions

Can I cancel my order after dispatch?

Orders already shipped or booked with courier partners may not be cancelled.

Do I need unboxing video for damage claim?

Yes, unboxing video is strongly recommended for faster verification and approval.

How long do refunds take?

Most approved refunds are processed within 5–10 business days.

Are bulk orders refundable?

Bulk or specially sourced products may not qualify for cancellation or refund.

Contact RKDeal Support